Returns & Refunds

✅ 30-Day Returns

Changed your mind, or the product isn't right for you? You can return it within 30 days of delivery for a full refund.

• Free returns in store: bring the product to our branch in Beirut (Badaro) or Tyre (Abbassiyeh), Monday to Saturday, 10:00 to 18:00. There is no return fee.
• The product should be in the condition you received it, with its original box, accessories, manuals and any free gifts that came with it.
• Please bring your order number or invoice.
• Refunds are paid the same way you paid: cash in store for Cash on Delivery orders, or back to your Wish Money account. We refund as soon as the product has been checked, normally the same day and always within 7 days.
• Can't come to a branch? Message us on WhatsApp and we can arrange collection; the standard delivery fee applies to collections, and the in-store return stays free.

🔄 Defective or Damaged Items

If a product arrives defective, damaged, or not as described, tell us within 30 days of delivery and we will replace it or refund you in full, at no cost to you, including any collection fee.

• We check the item, and if the fault is confirmed we replace or refund it straight away.
• Physical damage, liquid damage or signs of misuse after delivery are not covered.

⚠️ Items That Can't Be Returned

For hygiene and security reasons, these can only be returned if they are defective:

• Software licences, activation keys, gift cards and other digital codes once revealed or used
• Opened ink, toner and other consumables
• In-ear headphones and earbuds once the hygiene seal is opened

🛡️ Warranty

After the 30-day return period, products remain covered by their manufacturer warranty (typically 1 year, unless stated otherwise on the product page). See our warranty page for details.

• Warranty covers hardware defects and malfunctions under normal use.
• Warranty does not cover physical damage, water damage, power surges, or unauthorized repairs.
• To claim warranty, provide your original order number or invoice.

💬 Need Assistance?

To start a return, report a defective item or claim warranty, please message us on WhatsApp or visit our Contact page. We're happy to help.